All reviews

Jeff Backman

Great service, very intelligent, and explained everything in detail! He didn't try to upsell or do anything unnecessary! It's refreshing to work with a company like this! Keep it up, the service and detail you provide are rare these days!<br><br>I highly recommend them if you're looking for gas, wood, or outdoor fireplace services!

Bobbye Records

Jay did a great job and cleaned up better than he found it!!!

Sara Rhys

Very nice and respectable employees. Did a great job and very knowledgeable at what they do. Gave great suggestions to maximize my fireplace. Did not try to sell me anything I didnt need. Would definitely recommend! Thank you for such a wonderful experience with my first chimney clean! 👍😁

Steven Turner

Extremely easy process. Very thorough and clean. I was worried about the mess it might make and I was pleasantly surprised. I had just painted the living room and you would never know the tech was even there. Will be doing this every year moving forward without a doubt.

Dickerson Pain

Amazingly knowledgeable and a sweetie!!

Brandi Butler

Boyd is more then wonderful, and I really appreciate his knowledge and patience with my project. He definitely had me sold the first time he called lol he’s very reasonable with pricing and communication is 100% I look forward to working with him and his team for future projects as well!! Thank you, Boyd!!!! 👀😎😊😁😊💯

Helen Hoedt

Boyd was absolutely fabulous! Did a great job cleaning and inspecting my fireplace and has it’s working perfectly now. So pleasant, professional and friendly. Explained everything he was going to do.

Thanh Kinder

Our technician showed up on time and did a great job cleaning our chimney and even went on roof to make sure everything was fine. Cleaned up nicely in the work area. We will definitely use this service again! Thank you for an awesome job.

Noi Prapan

No written review

TJ Trust

We called for a chimney cleaning and had a great experience. Boyd was helpful and explained the process on initial phone call. And Jay was hard working, thorough, knowledgeable, and willing to answer questions.

Gaylon Giddens

No written review

Chester Financial

Excellent service. Highly recommend. They were very knowledgeable and professional. Everything was explained and all costs clearly stated. They also cleaned up their work area.

Jennifer McGarity

Wonderful service and company. I was so impressed with the professionalism and knowledge. We love our new gas logs. So happy we chose 1Chimney.

C Zor

"Cleaned" our fireplace for $250 and the system worked for one day then stopped working, then they said the system or some parts may need to be replaced so the cost would range from $500 all the way up to $2000. Called a different company (Blazin Hot Fireplaces) and the only thing that was needed was the system had to be reset which took less than a minute and they showed me how to do it in case it happened again. Fireplace has been working perfectly ever since.

Dakota Chase

No written review

Brad Jones

On time and very polite. Took very good care of the cleaning and gave advice on some issues we are having. 5 stars and will use again!

sarah Przyborowski

Highly Recommend!! The amount of knowledge they are willing to share is remarkable. Not only did they clean our chimney to perfection but also learned the ins and outs of what would keep our family safe and warm while using it. Considering this was our first home and first time getting a chimney cleaned very happy with choosing this business and how professional they are!

Debra Reed

No written review

AMC C

Great work and timely service. Terrific experience

Kristie Cunningham

These are the most professional, genuine company. They listened to my concerns and worked around my budget.

Dan Limon

Kelly came out and cleaned up our chimney really quick and fast. She also feed us some knowledge on fire places and things we should look out for. Very personable and informative! Will be using them for a time to come!

Lis Brown

Great experience. Called this business by accident when a previously booked company didn’t show for an appt. Spoke with the owner of this family business and knew very quickly what that this was a company with integrity. Booked an appt easily online. Had a great experience with the wonderful tech and her grandson. She educated me on the use, maintenance and service of my gas fireplace, as it was the first I’ve had. Very kind, professional and knowledgeable. Would highly recommend and will use them again in the future for routine service.

Gloria Camacho

This was the first time that we had someone clean the chimney. Kimberly was fantastic! She came in and was very friendly and explained everything to me then to my husband. She took her time and was very professional and answered our questions. She was so sweet to our grandkids that she even left some candy canes from Santa Claus in front of the chimney and told them that Santa left them there for them. To the owner Boyd: thank you for answering my call and for sending the right person to us. May God continue to richly bless you and your family and your company! We will use your company again and we will let others know about this.

John Polizzi

Outstanding quality of work, very communicative and punctual, and fairly priced. Our cleaning and sealing services were completed in about half-an-hour.<br><br>Would definitely recommend, and will be using again for regular maintenance.

Kevin Betz

This was my first chimney sweep, and they did a great job. They walked me thru the ins and outs of the chimney so that I can prolong the life and avoid damaging the unit. I will be using them every time, booking site is user friendly and even has a reminder system to let you know it’s cleaning day and that they are on the way

Kristy Yarbrough Downs

Boyd and his son did an awesome job! I called him to get a quote and told him about my bad experience with another company that was supposed to do the same job, I fired them and hired him.<br>He’s invented these refractory panels that sparkle and shimmer and I can’t wait to build my first fire. I actually lost money firing the other company and he discounted them for me to help me out a little bit. I’ve already got another job lined up for him to do.<br>I would highly recommend him to do your job and I’ll definitely be using him in the future for all my fireplace and chimney needs.<br>Thank You Boyd!

Ruth May

I had originally posted a five-star review on this company, but really feel I have to change it to a one star review after my follow up experience.<br><br>We initially paid Boyd about $600 dollars to have two fireplaces cleaned and serviced. I thought it was a bit steep, but figured if the work was quality and Boyd was dependable I could live with it. The problem is after a few days after repairing our pilot light that wouldn’t stay lit, it stopped working again. I tried to call Boyd, but he has this very annoying Google system that answers the phone and tells you they aren’t available EVER and makes a digital note that you called. They are supposed to call you back. However, I called multiple times and even texted Boyd on the cell number that he had initially replied to me on when I was having difficulty setting up our first appointment on their online reservation system. After waiting three weeks - with no working fireplace in our den - I still had no response from Boyd or his staff. In desperation I finally went back to their online appointment reservation system and set up a new appointment to have my fireplace serviced AGAIN for the same fee I had just paid because the reservation system won’t take your input unless you choose one of the options from the very limited menu. I finally got a text message response from Boyd saying that to get my pilot light to work he would have to replace the entire lighting part and this would cost me another $800 (approx). I found this response to be outrageous given how much I had already paid his company to fix my pilot light less than a month prior. When Boyd sent me the proposal I was so disgusted that I didn’t even bother to reply. I figured he could see what it feels like to make an effort to communicate with someone and be totally ignored. If I were you I’d stay away from 1Chimney and call a more experienced vendor that’s been in business longer and has their act together.

Karyn Haas

Jake worked tirelessly on cleaning our dryer vent. It vents out the roof and evidently hadn’t been cleaned correctly in a long time! Thank you!!

Chelsea Gibson

Kyle from 1Chimney was awesome. He went above and beyond to help us and was very knowledgable. He patiently answered all our questions and took his time making sure we were happy before he left. Highly recommend 1Chimney. Honest, reasonably priced, phenomenal service from Kyle and 1Chimney. They will be our go-to moving forward. Thank you so much!

Gabriele Roznovsky

Our experience with Boyd and his team is excellent. They first cleaned our woodburning fireplace+chimney and made some needed repairs. Later, Boyd and team consulted us in the process of transforming to gas. I especially appreciate how Boyd was patient and willing to try a log supplier that they haven't used in the past (I made my own online research and liked the log sets of this supplier the most). I am nothing but delighted with the result of the conversion - I think our fireplace is simply beautiful. I would recommend Boyd and team with no hesitations to anyone who is looking for a skilled fireplace partner!

Tammy Shivers

Boyd and John showed up as scheduled and provided great customer service. Both were friendly and made sure I understood the work they were going to do beforehand. I could not be more pleased with the cleaning/inspection portion, but also with the recommendations on safety and increasing the overall look of the fireplace.

Linda Blackford

No written review

tommie runner

Boyd is the best, he thoroughly cleaned and refreshed our gas fireplace is absolutely beautiful now! He also took care to keep everything spotless and graciously answered my hundreds of questions. They also custom fabricated a very impressive new chimney cap for our home, and dare I say, it is the best chimney cap in the neighborhood. We highly recommend this company, you won’t be disappointed.

Justin Whitehead

On time and very professional took extra time to explain things to a dummy like me. Price was reasonable and he was not pushing for up sales.

R W

Despite scheduling service more than a week in advance, and receiving multiple emails to confirm the appointment, I received a text canceling the service when they should have been arriving. Later received a call advising they don’t service this area. I would have appreciated advance notice before I drove 90 miles one-way to meet them. It seems like their online reservation system could search the address and zip code to determine service area.

Jason

Boyd knows his stuff. Highly recommend having these guys do an inspection/cleaning to ensure all is good/safe.

Balaji Parameswaran

We used Boyd to clean and service our chimney. He recommended converting ours to a gas fireplace. He chipped in with design ideas and completed the job within days of us making a decision. He was very easy to work with & I'd highly recommend his services.

Nicole Sanders

Boyd showed us how to use our fireplace and was very informative. He got us warming up by the fire in no time.

Christina Quintanilla

We needed a cleaning and inspection to make sure we were safe using our fireplace in this deep cold weather. We had a pleasant and very informative experience. We definitely recommend!

randy box

Really good experience! I will definitely use them again and refer to friends.

Ryan Pombo

Fantastic business, really fixed our issue and is a great family company, give them a try!

Kwahera Spears

I’ve had a great experience with Boyd. I really wanted our fireplace working by Thanksgiving and he made that happen. Very kind and professional

Joey Rushing

Fast and quick service. Personable and ensured the house hold was comfortable as cleaning was done

Melaini Frizzell

Boyd and the crew were superb! They were able to quickly diagnose my issue and fix my problem within a exceptional time! Thank you again!

kelly kowalski

Super easy to book, then the service was amazing…… easy in easy out!!! Had a very pleasant experience with the service technicians!!! Highly recommend and will have them back in the future!!!!