Ruth May

I had originally posted a five-star review on this company, but really feel I have to change it to a one star review after my follow up experience.<br><br>We initially paid Boyd about $600 dollars to have two fireplaces cleaned and serviced. I thought it was a bit steep, but figured if the work was quality and Boyd was dependable I could live with it. The problem is after a few days after repairing our pilot light that wouldn’t stay lit, it stopped working again. I tried to call Boyd, but he has this very annoying Google system that answers the phone and tells you they aren’t available EVER and makes a digital note that you called. They are supposed to call you back. However, I called multiple times and even texted Boyd on the cell number that he had initially replied to me on when I was having difficulty setting up our first appointment on their online reservation system. After waiting three weeks - with no working fireplace in our den - I still had no response from Boyd or his staff. In desperation I finally went back to their online appointment reservation system and set up a new appointment to have my fireplace serviced AGAIN for the same fee I had just paid because the reservation system won’t take your input unless you choose one of the options from the very limited menu. I finally got a text message response from Boyd saying that to get my pilot light to work he would have to replace the entire lighting part and this would cost me another $800 (approx). I found this response to be outrageous given how much I had already paid his company to fix my pilot light less than a month prior. When Boyd sent me the proposal I was so disgusted that I didn’t even bother to reply. I figured he could see what it feels like to make an effort to communicate with someone and be totally ignored. If I were you I’d stay away from 1Chimney and call a more experienced vendor that’s been in business longer and has their act together.

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