Topic
Problem Resolution
85.7% positiveAcross 157 reviews of 1Chimney & Air Duct Cleaning in Tool, TX, problem resolution appears in 7 reviews (85.7% positive), from 2022-12-02 through 2026-09-28.
Key findings
Problem Resolution mentioned in 7 of 157 reviews (4.5%)
85.7% of Problem Resolution reviews are 4 or 5 stars
Average rating in Problem Resolution reviews: 4.4★
Aspects most discussed in these reviews
Problem Resolution & Effectiveness
86%6 mentionsProfessionalism & Conduct
86%6 mentionsTechnical Knowledge & Expertise
57%4 mentionsCommunication & Updates
14%1 mentionResponsiveness & Speed
14%1 mentionPricing & Value
14%1 mention
Reviews mentioning problem resolution
Benjamin Rimmer
When in need of Chimney maintenance, repair, or other situations, these guys always answer the call. Show up with a smile, get the job done, and answer any questions. My fireplace glass replacement was proving to be difficult since the original manufacturer no longer exists. I made one call to these guys and the solution looks great!
Carolyn
Boyd and his son junior came out to my home.In fairfield , texas , to take a look at my chimney , they discovered a missing chimney cap and fixed the leak by tarping over the gaping holes. Excellent excellent job
Susan Harrington
Very professional and knowledgeable. They did a great job cleaning our fireplace and ducts after we had smoke damage.
Larry Bovee
Service was great and problem solved quickly and efficiently<br>So glad I reached out to this company
Howard L. Newman
When 1Chimney came to clean out my laundry vent, they realized it was a much bigger job than that which was expected. The technician tried to clean it out but then came back 2 more times with 3 more team members to get the job done right. They were real concerned since its a fire hazard and stayed until it was cleaned out. (They also said they never saw anything like my vent, which must never have been cleaned!)
C Zor
"Cleaned" our fireplace for $250 and the system worked for one day then stopped working, then they said the system or some parts may need to be replaced so the cost would range from $500 all the way up to $2000. Called a different company (Blazin Hot Fireplaces) and the only thing that was needed was the system had to be reset which took less than a minute and they showed me how to do it in case it happened again. Fireplace has been working perfectly ever since.
Ryan Pombo
Fantastic business, really fixed our issue and is a great family company, give them a try!