Topic
Pricing & Value
83.3% positiveAcross 157 reviews of 1Chimney & Air Duct Cleaning in Tool, TX, pricing & value appears in 18 reviews (83.3% positive), from 2022-12-02 through 2026-09-28.
Key findings
Pricing & Value mentioned in 18 of 157 reviews (11.5%)
83.3% of Pricing & Value reviews are 4 or 5 stars
Average rating in Pricing & Value reviews: 4.3★
Aspects most discussed in these reviews
Pricing & Value
100%18 mentionsProfessionalism & Conduct
78%14 mentionsCommunication & Updates
61%11 mentionsTechnical Knowledge & Expertise
39%7 mentionsCourtesy & Friendliness
39%7 mentionsPunctuality & On-Time Service
28%5 mentions
Reviews mentioning pricing & value
Cindy Middleton
I googled chimney cleaning Athens TX, thank goodness this company popped up. I booked my appointment, they sent me emails and texts to remind me of the time and day. I appreciate that. The guy came out, was very nice and professional. He cleaned my wood burning fireplace chimney and I was very happy with the results. The price was reasonable. I will be using this company every year. Highly recommend them.
Nancy Katherine Unsworth
Our technician Jay has a great personality; we've used this company before because they did such a great job. This time Jay did an inspection on our gas fireplace, and we were extremely pleased with his honest evaluation and work. Prices are reasonable, and well worth the money.
Charles Woods
Great service, great price and your technician Jay,Was very polite and professional. Thanks
RuthiC
Nice people but showed up 2 1/2 hours late. Did not want to clean my chimney was quoting a whopping $600.00 for a clean plus thousands of dollars to replace a liner and all the bricks! I asked how much to do it all and refused to give me a set price. Was saying over and over too much work and too much of a hazard for him. Talked my ears off and left. In my opinion he picks and chooses the easy jobs for easy and fast money. Had to go to YouTube and find a way to do it ourselves. To save you a lot of money just buy the cleaning device from Amazon (you need a drill) and vacuum it out yourself, saves you from dealing with characters like this guy.<br><br>** Update** The owner replied to my comment and makes harsh comments about me. This statement and much more of his rant , just goes to show the integrity of his character. To me being professional and respectful to your customers is a must. I do not recommend using this guys service at all.<br><br>** 11/30/25**<br>Even used my home pictures on FB ads for his own personal gain. Says a lot about his integrity and how he carries himself. See my home pics , without authorization.
Anita Miller
Wow! On time, friendly, professional and did a great job! Price was on point, and learned a few things I wasn't aware of concerning my fireplace. Highly recommend!
Caitlin Brown
1Chimney is the best! They were able to come out and fix our Flute in a day! Very affordable also, I got other quotes and they were a lot higher. I really appreciated their quick response time and friendly workers! Would use again for sure!
Heavenly Smile
Honest business practices at a fair price!
GLH Maker
Customer service, communication, and professionalism is top notch. Boyd is upfront about pricing and services and Kelly (who performed our service) was friendly, shared good information, and completed a very tough job. You will not regret using 1Chimney!
Alex Reyna
Good service, nice, kind, knowledgeable technician came out, got our chimney going & showed me how to operate it but being new to DFW (I’m from Laredo) the sticker shock always hurts, I’m just not used to prices here.
Rick Grayson
Great service. They promptly repaired my chimney at a good price. Highly recommended.
Brandi Butler
Boyd is more then wonderful, and I really appreciate his knowledge and patience with my project. He definitely had me sold the first time he called lol he’s very reasonable with pricing and communication is 100% I look forward to working with him and his team for future projects as well!! Thank you, Boyd!!!! 👀😎😊😁😊💯
Chester Financial
Excellent service. Highly recommend. They were very knowledgeable and professional. Everything was explained and all costs clearly stated. They also cleaned up their work area.
C Zor
"Cleaned" our fireplace for $250 and the system worked for one day then stopped working, then they said the system or some parts may need to be replaced so the cost would range from $500 all the way up to $2000. Called a different company (Blazin Hot Fireplaces) and the only thing that was needed was the system had to be reset which took less than a minute and they showed me how to do it in case it happened again. Fireplace has been working perfectly ever since.
Kristie Cunningham
These are the most professional, genuine company. They listened to my concerns and worked around my budget.
John Polizzi
Outstanding quality of work, very communicative and punctual, and fairly priced. Our cleaning and sealing services were completed in about half-an-hour.<br><br>Would definitely recommend, and will be using again for regular maintenance.
Ruth May
I had originally posted a five-star review on this company, but really feel I have to change it to a one star review after my follow up experience.<br><br>We initially paid Boyd about $600 dollars to have two fireplaces cleaned and serviced. I thought it was a bit steep, but figured if the work was quality and Boyd was dependable I could live with it. The problem is after a few days after repairing our pilot light that wouldn’t stay lit, it stopped working again. I tried to call Boyd, but he has this very annoying Google system that answers the phone and tells you they aren’t available EVER and makes a digital note that you called. They are supposed to call you back. However, I called multiple times and even texted Boyd on the cell number that he had initially replied to me on when I was having difficulty setting up our first appointment on their online reservation system. After waiting three weeks - with no working fireplace in our den - I still had no response from Boyd or his staff. In desperation I finally went back to their online appointment reservation system and set up a new appointment to have my fireplace serviced AGAIN for the same fee I had just paid because the reservation system won’t take your input unless you choose one of the options from the very limited menu. I finally got a text message response from Boyd saying that to get my pilot light to work he would have to replace the entire lighting part and this would cost me another $800 (approx). I found this response to be outrageous given how much I had already paid his company to fix my pilot light less than a month prior. When Boyd sent me the proposal I was so disgusted that I didn’t even bother to reply. I figured he could see what it feels like to make an effort to communicate with someone and be totally ignored. If I were you I’d stay away from 1Chimney and call a more experienced vendor that’s been in business longer and has their act together.
Chelsea Gibson
Kyle from 1Chimney was awesome. He went above and beyond to help us and was very knowledgable. He patiently answered all our questions and took his time making sure we were happy before he left. Highly recommend 1Chimney. Honest, reasonably priced, phenomenal service from Kyle and 1Chimney. They will be our go-to moving forward. Thank you so much!
Justin Whitehead
On time and very professional took extra time to explain things to a dummy like me. Price was reasonable and he was not pushing for up sales.